I Wood Like Online Payment Policies

Here is how you can contact us:

I Wood Like
ABN: 92 101 732 085
Address: 359 Vardys Road Kings Park NSW 2148 AUSTRALIA
Phone: 1300 422 349 (within Australia)(+61) 288861500
Email: theworkshop@iwoodlike.com

Purchasing Online

To purchase products from I Wood Like you will need to enter your delivery & billing details. You will then need to specify the quantity and options of the product you wish to receive and fill in your Credit Card details. You will have the opportunity to confirm these details before finalising the transaction. Once your credit card details are verified (usually takes around 6 seconds) your purchase is complete!

This transaction will appear on your bank statement as a payment to I Wood Like Pty Ltd.

Payment Options

The I Wood Like Online Store system is setup to take immediate orders online via credit card (MasterCard™, Visa™, and American Express™). This transaction will appear on your bank statement as a payment to I Wood Like Pty Ltd.

All prices on this web site are shown in Australian Dollars ($AUD).

All purchases are acknowledged at current pricing. We are not responsible for typos or mistakes found in the price list.

mastercard visa amex

Supply and Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within two working days.

If goods are unavailable or out of stock delivery will take a little longer.  We’ll be in contact with you to discuss the timeframes etc.  If you’d like to confirm stock levels prior to ordering, you can email us to check at theworkshop@iwoodlike.com

For larger items, such as machinery, a representative of iwoodlike.com will contact you to discuss your preferred pickup or delivery options. If you wish to query a delivery prior to ordering, please contact us at theworkshop@iwoodlike.com

Where airbag, courier or courier plus delivery options are the delivery method, we use a recognised carrier such as TNT, DHL or similar.   These carriers do not deliver to PO boxes, so a street address must be provided.  If the delivery address is unattended the goods will either:

  1. Be rescheduled for a 2nd delivery attempt
  2. Be taken to a collection location for collection by the receiver.

As an alternative you can provide a written ‘authority to leave the goods at an unattended address’ in the notes of your online order.  The courier company will then leave the items at the nominated address.  Please be aware that delivery is deemed to be complete at this point.

Our scope of supply is to the Australian market only.  Freight information, pricing etc relates to Australia only.  In some remote area’s delivery companies may have a surcharge, which will be oncharged.  If you are in one of these areas we will contact you first before proceeding.

If a machine (or any large item) delivery quote is organised we will generally use locally based 3rd party carriers.  You will need to specify which of the following two options are required.
  1. Deliver the goods FOT (Free On Truck) your store.  This means offloading from the truck is your care.  You will need handling equipment such as a forklift.
  2. Deliver the goods FOT (Free on Truck) including offloading.  The driver will endeavor to get as close to your workshop as is viable, and offload using an onboard hiab crane.  Once the goods are on the ground they are your care.  As 3rd party carriers the drivers do not help you move them into workshops, down driveways etc.

Our supply does not include insurance of your goods once they have left our premises.  We recommend you take up your own insurance cover on all items.

All goods are supplied export packed.  They will require unpacking, assembly, degreasing or cleaning and setup.

All images, specifications and descriptions are subject to change.  Some images, specifications and descriptions may include optional extras and upgrades that are not part of the standard supply.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at theworkshop@iwoodlike.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition (including packaging). All postage, freights and insurance costs are to be paid by the buyer. We recommend that you return the product via registered freight and that you pre pay all costs.  You assume any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your selected carrier. Iwoodlike pty ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

GST & Postage

All GST & Postage components of product costs are listed along with prices.

Privacy

Absolutely no information posted to our web site or entered into a sales form is ever disclosed to any third party company other than for the purpose of credit card purchase validation. We do not share any consumer data. We will use this information internally to promote our products to our customers.

 

What is a CVV/CVC?The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa & MasterCard, and on the front of American Express cards. Visa, MasterCard, and American Express have been using the CVV since the late 1990’s. The CVV is an important layer of security to help you avoid Card-Not-Present responses, which can potentially cause your transaction to be denied, and may be required or recommended by some payment processors or merchant banks.
Where do I find the CVV/CVC?
Visa (three-digit CVV2 – Card Verification Value)The CVV is the last 3 digits after the credit card number on the back of the card in the signature area.

visa2

MasterCard (three-digit CVC2 – Card Validation Code)The CVC is the last 3 digits after the credit card number on the back of the card in the signature area.

mc

American Express (four-digit CID – Card Identification)The AmEx CID is printed on the front of the card, above and to the right of the embossed card number

amex

Security

All transactions using this online payment system are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind. For payment options we accept MasterCard™, Visa™, and American Express™. This transaction will appear on your bank statement as a payment to I Wood Like Pty Ltd.

We use proven technology developed by eWay and implemented by NTech Media to ensure the highest level of protection.

Any information that you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank’s.

You can tell your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner of your browser window.

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